The consumer is advised in detail about its right of revocation and about the consequences of revocation in our cancellation policy given below.

Right of revocation (for terminated services (e.g. photo walks, photo tours, photo base or workshops)):

There is no right of withdrawal for any terminated services and orders by go2know.

Right to cancel (for the delivery of goods (e.g. gift certificates):

You have the right to cancel your order without having to give a reason at any time before your goods are dispatched or within 14 days after delivery, such 14 day period beginning on the day after you receive the goods. Where your order comprises multiple delivery shipments, the 14 day cancellation period for the goods in your order begins on the day after you receive the delivery of the last shipment to you.

To exercise your right to cancel, you must inform us (go2know GmbH, Dorothee Seifert, Mühsamstraße 40, 10249 Berlin) of your decision to cancel by phone, mail, fax or e-mail using the contact details set out above. You may wish to use the model cancellation form to cancel your order, but you are not obliged to. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.

Cancellation consequences (for the delivery of goods (e.g. gift certificates):

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than 14 days (if there were no goods supplied) after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

You must send the goods back to us to (go2know GmbH, Dorothee Seifert, Mühsamstraße 40, 10249 Berlin) at your own cost (unless we delivered the item to you in error or the item is damaged or defective) without undue delay and in any event within 14 days after the day of the cancellation.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

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